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Privacy Policy

GenVisual (“GenVisual”, “we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process information when you access or use our websites and applications (collectively, the “Services”).

If you do not agree with this Privacy Policy, do not use the Services.

1. Information We Collect

1.1 Information You Provide to Us

  • Account Information: Name, email address or authentication information and account preferences.
  • Billing Information: Billing contact details and transaction information. Payment card data is typically processed by our payment processors and not stored by us (other than limited tokens and billing metadata).
  • Communications: Information you provide when you contact us, request support, respond to surveys, or otherwise communicate with us.

1.2 Information Collected Automatically

  • Usage Data: Interactions with the Services, feature usage, pages/screens viewed, referring URLs, and approximate location derived from IP address.
  • Device and Log Data: IP address, device identifiers, browser type, operating system, crash reports, timestamps, and diagnostic data.
  • Cookie and Similar Technologies: Cookies, local storage, pixels, and similar tools used for authentication, security, preferences, and analytics. You can control cookies through your browser settings and, where available, our cookie settings.

1.3 Content You Submit and Process (“Customer Content”)

The Services allow you to submit, upload, or otherwise provide content and data, such as:

  • Prompts and Instructions: Text you input to generate visuals.
  • Source Materials: Text, data, documents, images, or other files you upload or reference.
  • Outputs: Generated diagrams, images, or other results you create using the Services.

Do not submit sensitive personal information (such as government IDs, precise geolocation, health information, biometric identifiers, or children’s data) unless we have explicitly agreed in writing (for example, through an executed Data Processing Addendum (“DPA”)) and you have a valid legal basis to do so. You are responsible for ensuring that Customer Content you submit is lawful and that you have all required rights and permissions.

1.4 Information From Third Parties

We may receive information from third parties such as:

  • Authentication Providers: If you sign in through a third-party login method, we may receive basic profile information per your settings with that provider.
  • Service Providers: Fraud prevention signals, payment confirmation, or analytics data.

2. How We Use Your Information

We use information for the following purposes:

  • Provide and Operate the Services: Create and manage accounts, process payments, generate outputs, and deliver requested features.
  • Process Customer Content: Run workflows necessary to generate and deliver outputs, provide storage/sharing features you enable.
  • Improve and Develop the Services: Debug, research, develop, and improve our features.
  • Security and Fraud Prevention: Protect accounts, prevent abuse, enforce our Terms of Service, and secure the Services.
  • Communications: Send transactional messages, account notices, security alerts, and respond to requests. Send product updates and marketing messages.
  • Legal Compliance: Comply with applicable laws, resolve disputes, and enforce agreements.

3. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of information, your account settings, and contractual requirements.

Customer Content may be retained for the duration of your account or as configured by your plan and settings. We may also retain limited information (for example, logs, billing records, and security data) for legitimate business or legal purposes.

4. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and destruction. However, no security measure is perfect, and we cannot guarantee absolute security.

5. How We Share Information

We may share information as follows:

  • Service Providers: With vendors that process information on our behalf (for example, hosting, analytics, customer support, and payment processing).
  • Affiliates: With our affiliates for operational and administrative purposes.
  • Legal and Safety: To comply with law, respond to lawful requests, protect rights and safety, and prevent fraud or abuse.
  • Business Transactions: In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.
  • With Your Instructions: When you choose to share outputs or content, integrate third-party services, or otherwise direct us to disclose information.

We do not sell your personal information. We also do not share personal information for cross-context behavioral advertising as defined by certain U.S. state privacy laws.

6. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, such as the right to access, correct, delete, or port your information, and to object to or restrict certain processing.

  • Account Settings: You can review and update certain information in your account.
  • Marketing Communications: You can unsubscribe from marketing emails by using the link in the message. You may still receive transactional or account-related communications.
  • Cookies: You can manage cookies through browser settings and, where available, our cookie controls.

To exercise rights, contact us using the details in Section 10. We may need to verify your identity before fulfilling a request.

Our Services may link to third-party sites. This policy does not cover their practices.

8. Children’s Privacy

The Services are not intended for children under 13 (or a higher age if required by local law), and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us so we can take appropriate steps.

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: